Services

Turning a Rejected War Damage Claim into a Full Payout in Yemen

Industry: 
Industrial & Manufacturing
Location of incident:
Yemen
Service Category: 
Claims Advocacy & Loss Assessment
Claim Value:
USD 2 million
Read Time:
5 Minute Read

Overview

An established industrial company in Yemen suffered a missile strike during an armed conflict, leading to a fire that caused major property damage and business interruption.

Initially, the insurer rejected the claim. Frontier Insurance Brokers was engaged as the client’s loss assessor to review the claim, evaluate the damages, and negotiate a just outcome.

Challenge

The site was located in a conflict zone with significant access and safety constraints

The claim was initially rejected by the insurer on grounds of policy interpretation related to Political Violence coverage. Navigating the complex language and exclusions of the policy, while proving direct causation from the conflict event, required specialist intervention.

Our Approach

Frontier's Approach

  • Deployed a field team to conduct in-depth site evaluation alongside engineers and fire specialists.
  • Compiled extensive documentation including photographic evidence, asset valuations, expert reports, and financial loss records.
  • Mapped the incident precisely to the Political Violence clause of the policy, highlighting wartime perils and causation.
  • Negotiated assertively with insurers using expert analysis and robust claim justification.

Strategy

Key Strategies Implemented

  • Claims Advocacy: Frontier demonstrated the existence of a valid claim despite the policy’s retroactive acceptance by presenting overwhelming evidence that the loss stemmed from political violence and direct physical damage.
  • Tactical Restraint: Advised the client on how premature legal accusations (e.g., broker fraud) could prejudice other avenues of recovery, including access to the broker’s professional indemnity insurance.
  • Interdisciplinary Coordination: Worked in parallel with the client’s legal team to ensure claims submissions and communication strategies were aligned with broader litigation risk management.
  • Documentation Pressure: Pressed the broker and insurer to release key loss adjuster reports (McLarens and Integra) and internal communications to clarify their evolving positions.

Outcome

Frontier succeeded in:

  • Reversing initial claim rejection and secured full payout of USD 2,000,000.
  • Enabling the client to restore operations and mitigate further financial loss.
  • Reinforcing the client’s confidence in professional insurance advocacy.
  • Esablishing precedent for future claims under war and Political Violence conditions.

Takeaways

Key Takeaways

  • Expert-led documentation and negotiation can overturn initial insurer decisions.
  • Specialist understanding of Political Violence policies is crucial in conflict-affected markets.
  •  Strong evidence and fieldwork are vital to support complex claims in volatile regions.
  • Insurers can and do revise their stance when presented with clear, professional assessments.

Our Expertise

If your business operates in volatile regions or is navigating complex insurance disputes, Frontier stands ready to help you protect your interests, recover your losses, and chart a way forward.
Contact Us